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  1. Payments: All payments are strictly Non-Refundable. As a small team, we can only be instructed on a limited number of cases at any one time. This means that if we accept an instruction, we will likely decline other cases where other people are seeking assistance. In the event a caseworker or McKenzie Friend has been booked and the agreement is cancelled or terminated, no refunds will be applicable. In the event a customer has joined and accessed our online help forum, no refund will be applicable.
  2. Instructions: Continued instructions in this matter will be deemed as acceptance of these Terms & Conditions.
  3. Fees & Hourly Rates: All fees must be paid in advance. A £950 fixed fee applies to Case Assessments. In all other cases an hourly rate of £100 applies. In ongoing cases where we are instructed, a minimum of £1,800 is required on account. Out of hours work in evenings, weekends or on Bank Holidays is billed at double-time. Account balances are based on a summary of hours worked at the hourly rate. Any bill enquiries must be made within 30 days of you being sent your account balance.
  4. Office Hours: Our office hours are 10.00am – 4.00pm Monday to Friday except in emergency cases. As F4J are in court every day, you should allow 3-5 working days for a response to general enquiries.
  5. Communications: All communications should be via the casework team at casework@fathers-4-justice.org Please check your junk email to ensure you do not miss email correspondence from us. All calls are on a one-on-one basis with the party concerned and are confidential. We will not speak to third parties about an individual’s case for confidentiality reasons.
  6. Support & Assistance: F4J provides support and assistance to individuals in matters within our area of specific focus and experience (essentially, securing equal parenting rights for both parents and facilitating continuing relationships with children despite family break-ups). We will use our best efforts to guide and support you in pursuing your case in the family courts and in establishing your legal rights.
  7. Solicitors: We cannot advise on cases where solicitors are instructed by you as they will be listed on the court record as acting for you. This means you are legally represented and cannot act as a Litigant in Person. Our advice may also be different to that provided by a solicitor and could cause confusion in your case. If solicitors are involved or instructed in your case we reserve the right to terminate the agreement.
  8. Disclosure: It is important that you give us full and frank information about your case. We disclaim any responsibility for providing assistance on the basis of inaccurate or incomplete information. We reserve the right where we have been significantly misled on any matter of importance to stop advising you immediately and terminate the agreement (see point 23).
  9. Responsibilities: As a litigant in person, you are responsible for managing your court forms, statements, trial bundles, correspondence with solicitors, complying with court orders and representing yourself in court. We recommend you do not say you are receiving third-party assistance (including from F4J). F4J can provide help with documentation and assist with preparation for court hearings, but responsibility for conduct of the case generally remains with you. F4J can provide McKenzie Friends to assist you in court (who we call ‘Advocates’) but they do not have automatic rights of audience, and will not be able to represent you in court unless there are grounds for this, and the correct application is made to the court. We are not responsible for decisions made by you, the court or other parties.
  10. Termination: All case files are automatically closed within 30 days of your account balance being sent to you. If you stop responding to our emails and communications, or fail to update us on your case for a period of 30 days or over, your file will be closed and the contract terminated. We reserve the right to terminate the contract in the event you do not follow the advice given. We reserve the right to terminate the agreement in the event solicitors are involved or instructed in your case. We reserve the right where we have been significantly misled on any matter of importance to terminate the contract. We reserve the right to terminate the contract with immediate effect in the event false claims are made about Fathers4Justice or our staff are subject to personal attacks or abuse. We reserve the right to terminate the contract in the event you ask our team to act unethically, inappropriately, or unlawfully, or in a way that would cause us professional embarrassment, or you ask them to work directly for you on your case outside of this contract. In these cases we reserve the right to invoice you for any costs accrued to that point. Either party may also terminate the arrangement giving 24 hours notice, though be aware of cost consequences, see points 1. and 3.
  11. Complaints: From the conclusion of your case, sending of your account balance, or termination of contract, you have 30 days to file a complaint. Any complaint will be responded to within 40 days.
  12. Privacy: In providing support and counselling services to you we may need to hold and refer to information about you and your case. You can contact us to ask for a copy of F4J’s privacy policy. Whilst the policy explains in further detail how we use your information, you can direct any query on this to data@fathers-4-justice.org.uk.
  13. Liability: Our liability to you in providing services for breach of contract, tort, breach of statutory duty or otherwise shall, and so far as permitted by law, be limited to the total amount of fees paid by you under the arrangements with us to provide you with services.

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