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Terms and Conditions
  1. Our office hours are 9.30am – 4.00pm, Monday to Friday except in emergency cases.
  2. All correspondence is via email, telephone or Skype.
  3. Fees & Hourly Rates: All fees must be paid in advance. Our hourly rate is £100. In ongoing cases where we are instructed, a minimum of £1,200 is required on account. Out of hours work in evenings, weekends or on Bank Holidays is billed at double-time.
  4. Refunds: As a small team, we can only be instructed on a limited number of cases at any one time. This means that if we accept an instruction, we will likely decline other cases where other people are seeking assistance. In the event a caseworker or McKenzie Friend has been booked and the agreement is cancelled or terminated, no refunds will be applicable. In the event a customer has joined and accessed our online help forum, no refund will be applicable.
  5. F4J provides support and assistance to individuals in matters within our area of specific focus and experience (essentially, securing equal parenting rights for both parents and facilitating continuing relationships with children despite family break-ups). We will use our best efforts to guide and support you in pursuing your case in the family courts and in establishing your legal rights.
  6. It is important that you give us full and frank information about your case. We disclaim any responsibility for providing assistance on the basis of inaccurate or incomplete information. We reserve the right where we have been significantly misled on any matter of importance to stop acting for you immediately and to invoice you for any costs accrued to that point.
  7. As a litigant in person, you are responsible for managing your court forms, statements, trial bundles, correspondence with solicitors, complying with court orders and appearances in court. We recommend you do not say you are receiving third-party assistance (including from F4J). F4J can provide help with documentation and assist with preparation for court hearings, but responsibility for conduct of the case generally remains with you.
  8. We are not responsible for decisions made by you, the court or other parties.
  9. Either party may terminate the arrangement giving 24 hours’ notice, though be aware of possible cost consequences, as mentioned in 3. above and our right to terminate immediately under 5.
  10. In providing support and counselling services to you we will need to hold and refer to information about you and your case. You can contact us to ask for a copy of F4J’s privacy policy. Whilst the policy explains in further detail how we use your information, you can direct any query on this to data@fathers-4-justice.org.uk
  11. Our liability to you in providing services for breach of contract, tort, breach of statutory duty or otherwise shall, and so far as permitted by law, be limited to the total amount of fees paid by you under the arrangements with us to provide you with services.
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